Refund & Cancellation Policy

At LevelUpSkool, we aim to maintain transparency and fairness in all our programs and services. Please read this policy carefully before enrolling in any course, workshop, or program.

1. General Policy

All purchases made on LevelUpSkool are subject to this Refund and Cancellation Policy. By enrolling in any program, you acknowledge and agree to the terms outlined below.

2. Course Enrollment and Access

Once a learner enrolls in a course or program and gains access to course materials, live sessions, or recordings, the enrollment is considered confirmed.

Due to the digital and educational nature of our services, refunds are limited and handled on a case by case basis.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

The request is raised within the specified refund window mentioned on the course or program page, if applicable
The learner has not accessed a significant portion of the course content
The program has not already started in case of live or cohort based programs

If no refund window is mentioned on a program page, the course fee is considered non refundable.

4. Non Refundable Scenarios

Refunds will not be provided in the following cases:

Change of mind after enrollment
Inability to attend live sessions due to personal reasons
Failure to complete the course
Dissatisfaction based on expectations of income, results, or market performance
Accessing course recordings, materials, or live sessions beyond a limited extent

Especially for trading related education, no refunds will be issued based on market outcomes or personal trading performance.

5. Cancellation by LevelUpSkool

In rare cases, if LevelUpSkool cancels a program due to unforeseen circumstances, learners will be informed in advance. In such cases, a full refund or an alternative option such as rescheduling or course credit may be offered.

6. Refund Process

If a refund request is approved:

Refunds will be processed using the original payment method
Processing time may take 7 to 10 working days
Transaction or gateway charges, if any, may be deducted

7. How to Request a Refund

All refund or cancellation requests must be sent via email with proper details.

Email: support@levelupskool.com
Subject Line: Refund Request – Course Name

Requests without proper information may be delayed or declined.

8. Policy Updates

LevelUpSkool reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be effective immediately upon posting on the website.